We are proud to offer all our customers a 30-day satisfaction guarantee!

This allows you to return anything you have bought from KAF within 30 days of the purchase date, for either a full refund or an exchange with a valid receipt or delivery note.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We do keep an eye on returns within this timeframe. If customers are found to be abusing the generosity of our guarantee, we reserve the right to refuse further returns from them.

You can always contact us for any return question at support@kaf.ltd.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@kaf.ltd.

Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kaf.sales@kaf.ltd or raise a ticket by visiting https://support.kaf.ltd

Exchanges (If Applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at kaf.sales@kaf.ltd and send your item back to us, using the returns label on your packing note.